Who we are and how to contact us

https://bathboards.bigcartel.com is a site operated by Bathboards Ltd. We are registered in England and Wales under company number 11933832 and have our registered office at Unit 21,Evans Business Centre, Durham Way South, Aycliffe Business Park, Newton Aycliffe, DL5 6ZF, Our main trading address is Unit 21,Evans Business Centre, Durham Way South, Aycliffe Business Park, Newton Aycliffe, DL5 6ZF,

To contact us, please email Bathboards@yahoo.com 

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

If you order goods from us, there are other terms that may apply to you


            We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed at users in the UK, but we will ship our goods abroad. 

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at Bathboards@yahoo.com

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Our products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images as all products we create are bespoke. 


Delivery of our products 

Delivery costs. The costs of delivery will be as displayed to you on our website and/or when you place an order.


When we will provide the products. During the order process we will let you know when we will provide the products to you. We will aim to deliver them to you within timeframe given on the website after we have accepted your order. 

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products you will be left a note by the courier on how to collect your order. 

If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract, refunding you for the products, but deducting any delivery, re-delivery or storage costs we have incurred as a result of you failing to retrieve your order. 

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Our responsibility for loss or damage suffered by you

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information in order to be able to fulfil your orders and follow ups emails with mailchimp.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Returns Policy

Our boards are all unique and bespoke as they are handmade and handpainted in our workshop. The boards are made from wood so they will have knots, grooves and grains in them. 

All boards are 70 cms x 20 cms unless you are ordering the medium/large length 

If you do order a larger size it will always be made to the highest cm stated unless you specify your length in the notes section when placing an order. 

We cannot be held responsible for how you use your board – we suggest taking care of your board by ensuring the following: wipe over to clean and do not soak or leave products on it. 

How long do I have to change my mind? You have 14 days after the day you either place your order, or from when you (or someone you nominate) receives the goods (whichever is the longer). 

 

Tell us you want to return a product. 

As all boards are bespoke, we do not have to accept returns if you change your mind – however, we will  accept returns of boards that are unused within 14 days of you receiving your order if you are unhappy for any reason. 

 

Please let us know if you want to return goods by doing one of the following:

(a) Email. Email us at Bathboards@yahoo.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

Returning products. You must return the goods to  Unit 21,Evans Business Centre, Durham Way South, Aycliffe Business Park, Newton Aycliffe, DL5 6ZF,

When we will pay the costs of return. We will pay the costs of return:

 

(a) if the products are faulty;

 

(b) if you are returning products because we have told you of an upcoming material change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

 

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

 

How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment in line with the timeframe detailed below. However, we may make deductions from the price, as described below.

 

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

 

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must repay us an appropriate amount.

 

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

 

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

 

(a) your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

 

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.